Your Home, Our Responsibility
As a resident in a Violin-managed property, you have access to responsive maintenance support, clear communication, and a management team that takes your comfort seriously.
Tenant Resources
Submit a Maintenance Request
Report maintenance issues online 24/7. Our team reviews all requests within one business day and dispatches the appropriate contractor promptly.
Submit RequestPay Rent Online
Pay your rent securely online through our tenant portal. Set up autopay to ensure on-time payment every month.
Pay NowContact Your Property Manager
Have a question about your lease, building policies, or a non-emergency concern? Reach your dedicated property manager directly.
Get in TouchEmergency Line
For urgent maintenance emergencies — flooding, no heat, security issues — our 24/7 emergency line connects you to immediate assistance.
Call Now24/7 Emergency Line
For urgent maintenance emergencies, call us any time.
Frequently Asked Questions
You can submit maintenance requests through our online tenant portal, by email, or by calling your property manager directly. Emergency requests are handled 24/7.
Rent is due on the 1st of each month. A grace period and late fee policy are outlined in your lease agreement. We encourage tenants to contact us proactively if they anticipate difficulty.
We'll reach out 90 days before your lease expiration to discuss renewal options. You can also contact your property manager at any time to discuss your lease status.
Call our 24/7 emergency line immediately at (212) 555-0911. For life-threatening emergencies, always call 911 first.
Security deposits are returned within the timeframe required by New York State law following your move-out inspection. We'll provide an itemized statement of any deductions.